Refund and Returns Policy

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product /
service that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 7 days after placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such
sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them,
or the product is out for delivery. In such an event, you may choose to reject the product at the
seller’s/merchant’s doorstep.
In case of receipt of damaged or defective items, please report to our customer service team.
The request would be entertained once the seller/ merchant listed on the Platform, has checked
and determined the same at its own end. This should be reported within 7 days of receipt of
products. In case you feel that the product received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within 7 days of receiving
the product. The customer service team after looking into your complaint will take an appropriate
decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
In case of any refunds approved by GREENSTORE, it will take 7 days for the refund to be credited to
original payment method.

Return Policy
We offer a refund/exchange within the first 10 days from the date of your purchase. If 10 days have
passed since your purchase, you will not be offered a return, exchange, or refund of any kind. In
order to become eligible for a return or an exchange, (i) the purchased item should be unused
and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the
item that you purchased on a sale, then the item may not be eligible for a return/exchange.
Further, only such items are replaced by us (based on an exchange request), if such items are
found defective or damaged.

You agree that there may be a certain category of products/items that are exempted from
returns or refunds. Such categories of the products would be identified to you at the item of
purchase. For exchange/return accepted request(s) (as applicable), once your returned
product/item is received and inspected by us, we will send you an email to notify you about
receipt of the returned/exchanged product. Further. If the same has been approved after the
quality check at our end, your request (i.e. return/exchange) will be processed within 10 days.